Claires Dog Grooming respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how we keep it secure and what rights you have in relation to your personal information.
Claires Dog Grooming is a sole trader business and is responsible for the personal information it collects and processes.
1. Information we collect
When you contact Claires Dog Grooming, make an enquiry, request an appointment or use our services, we may collect some or all of the following information:
• Your name
• Your telephone number
• Your email address
• Your address
• Your dog's name
• Your dog's breed, age and relevant characteristics
• Information about your dog's grooming requirements
• Information about your dog's health, allergies, medication, skin conditions, mobility, medical history or other
conditions that may be relevant to their grooming
• Information about your dog's behaviour, temperament or any particular handling requirements
• Appointment and grooming history
• Any other information you choose to provide to us that is relevant to providing our services
We may also collect photographs of dogs that we groom, where appropriate.
If you contact us through our website, social media or another communication channel, we may retain the information contained in that communication so that we can respond to you and provide our services.
2. How we use your information
• Responding to enquiries and requests
• Arranging and managing grooming appointments
• Providing dog grooming services safely and appropriately
• Understanding your dog's individual grooming and handling requirements
• Maintaining customer and grooming records
• Contacting you about appointments or changes to appointments
• Contacting you where there is an issue concerning your dog while they are in our care
• Processing payments and maintaining appropriate financial records
• Managing our business and maintaining appropriate records
• Dealing with complaints or queries
• Meeting legal, accounting and insurance requirements
• Improving our services and customer experience
• Maintaining the security and functionality of our website
• Sending marketing communications where you have provided the appropriate consent
We will only use your information for purposes that are relevant to our business and the services we provide.
3. Information about your dog's health
For the safety and wellbeing of your dog, we may ask you to provide information about their health, medical conditions, allergies, medication, skin or coat conditions, mobility, previous injuries or other relevant circumstances.
This information is collected because it may be important when deciding whether and how a grooming service can safely be provided.
We will aim to collect only information that is relevant to your dog's care and grooming and will treat this information as confidential.
You should tell us about any health or behavioural issues that could affect your dog's grooming or safety before an appointment.
4. Our lawful basis for using your information
Under UK data protection law, we need a lawful basis for processing personal information.
Contract: where processing your information is necessary to arrange or provide the grooming services you have requested.
Legitimate interests: where processing is necessary for the reasonable operation and administration of the business, provided that your rights and interests are not overridden.
Legal obligation: where we are required to retain or disclose information to comply with a legal or regulatory requirement.
Consent: where we ask for your permission to use your information for a particular purpose, such as certain marketing communications or the use of photographs for promotional purposes.
Where we rely on consent, you may withdraw that consent at any time.
5. Photographs
We may take photographs of your dog before, during or after their grooming appointment. Photographs may be taken for the following purposes:
• To keep a visual record of the grooming service provided
• To document the condition of the coat, skin or other grooming-related matters where relevant
• To help us maintain accurate grooming records
• To demonstrate our grooming work
Photographs taken solely for our internal grooming records will not be used for public or promotional purposes without your permission.
From time to time, we may wish to use photographs of dogs we have groomed on the Claires Dog Grooming website, Facebook, Instagram or other promotional materials.
We will ask for your permission before using your dog's photograph for any public or promotional purpose. Consent will be requested separately from your agreement to our general services and will not be a condition of booking or receiving a grooming service.
If you give permission for your dog's photograph to be used for promotional purposes, you can withdraw that permission at any time by contacting us.
Withdrawal of consent will apply to future use, although we may not be
able to remove photographs that have already been published or shared by third parties.
Where reasonably possible, we will avoid including the owner's name, address, telephone number or other personal information alongside photographs of their dog unless this has been specifically agreed.
6. Marketing
We may occasionally contact existing or prospective customers about our services, offers or business updates.
Where consent is required for electronic marketing, we will obtain the appropriate consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by contacting us or by using an unsubscribe option where one is provided.
We will not sell or rent your personal information to third parties for their own marketing purposes.
7. Website contact forms
If you use a contact or enquiry form on our website, the information you provide will be used to respond to your enquiry and, where appropriate, to arrange our services.
Please do not provide unnecessary sensitive or confidential information through a website form.
Information submitted through the website may be processed by the website hosting or form provider on our behalf.
8. Social media
Claires Dog Grooming may operate social media accounts, including Facebook and Instagram.
If you interact with us through social media, the relevant social media provider may also process your personal information under its own privacy policy.
We encourage you to review the privacy settings and privacy policies of any social media platforms you use.
9. Website analytics and cookies
Our website may use cookies and similar technologies to ensure that the website functions correctly, improve website performance and, where applicable, understand how visitors use the website.
Some cookies may be essential for the operation and security of the website.
Where non-essential cookies or similar technologies are used, we will provide appropriate information and, where required, ask for your consent before using them.
You can also control cookies through your web browser settings.The precise cookies used by the website may change over time as website services and providers change.
10. Who we share your information with
We will not sell your personal information.
We may share information where it is necessary to operate the business or provide our services. This may include sharing information with:
• Our website hosting and website service providers
• Email, telephone or messaging service providers
• Payment service providers
• Accountants or other professional advisers
• Insurers where necessary
• IT and technical support providers
• Government authorities, regulators or law enforcement agencies where we are legally required to do so
Where we use third-party service providers to process personal information on our behalf, we will take reasonable steps to ensure that appropriate data protection and security arrangements are in place.
11. How we protect your information
We take reasonable and appropriate steps to protect your personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Personal information will only be accessible to people who need it for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. How long we keep your information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer where this is necessary to:
• Comply with legal or accounting requirements
• Maintain appropriate business records
• Deal with potential complaints or disputes
• Meet insurance requirements
• Establish, exercise or defend legal claims
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
13. Your rights
Under UK data protection law, you may have rights including:
• The right to be informed about how your personal information is used
• The right to request access to the personal information we hold about you
• The right to ask us to correct inaccurate or incomplete information
• The right to ask us to delete your personal information in certain circumstances
• The right to ask us to restrict how we use your information in certain circumstances
• The right to object to certain types of processing
• The right to withdraw consent where we are relying on consent to process your information
• The right to data portability in certain circumstances
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise any of your rights, please contact Claires Dog Grooming using the contact details below.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or data protection requirements.
The latest version will always be published on our website.
15. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Claires Dog Grooming
21a Molesworth Street
Wadebridge
Cornwall
PL27 7DD
Email: barclay.claire@yahoo.co.uk
Telephone: 07826 220833
16. Complaints
If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO) Website: ico.org.uk. The ICO provides information about data protection rights and how to make a complaint.
Last updated: 5 October 2026
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